DIY Customer Feedback
Starlink Roof Mount Customers: Feedback
In any business feedback on products and services is one of the most important things. As awesome as it is to receive excellent feedback, suggestions to improvements are critical to understanding customer needs.
Below are some customer feedback responses to our DIY CLICK Starlink roof mounts and the solutions we have since provided where we fell short.
If you have bought one of our products, we would love your feedback too. Please click here for the feedback form.
Customer: Peter
Product Bought: Tile Roof Mount
Why Did You Choose CLICK Starlink Roof Mounts?
After reviewing mounting kits from other suppliers and watching Rob’s installation videos, I concluded the CLICK roof mounts presented as a better, stronger, and longer-lasting mount. Most other mounts I reviewed included a low-quality 3D-printed sleeve or some form of plastic insert, ready to disintegrate during the summer heat, whereas these mounts had no plastic. After my self-install, I couldn’t be more pleased with the final results.
Your Personal Feedback. We Would Love To Hear Your Overall Thoughts.
Thank you for making this so easy, from ordering to delivery to self-installation.
Customer: BizLinQ Technology
Product Bought: Metal Roof Mount
Why Did You Choose CLICK Starlink Roof Mounts?
Price.
Were You Happy With The Final Install?
Yes
Customer: Sketcher
Product Bought: Starlink Mast
Why Did You Choose CLICK Starlink Roof Mounts?
Quality, Availability, Price.
Were You Happy With The Final Install?
Yes
Personal Feedback
Good to deal with a reputable Australian company
Customer: Glenda
Product Bought: Tile Roof Mount
What Can We Do To Improve Our Service?
Our installers had a trying time installing the Starlink dish to our tiled roof, so there was a lot of fiddling to make it fit.
CLICK Data and WiFi’s Response
From this feeback, CLICK Data and WiFi made the instructional videos, found here, to assist in providing a visual aid in the installation process and making it a lot easier for self-installation.
