STARLINK MAIN ROUTER – Addressing Speed Concerns (Consistent Speed Issues Outside of Peak Hours)

Should you find yourself encountering persistent speed issues throughout the day, the root causes could be attributed to router and WiFi-related problems or local setup issues. To rectify these, consider the following steps:

1. Check for Alerts: Begin by examining the Starlink app’s home screen for any alerts indicating network outages, obstructions, or hardware malfunctions.

2. Service Location Verification: Ensure that your Starlink system is being utilised in the correct service location as registered on your account. It’s worth noting that Starlink Mobile service might result in slower speeds.

3. Signal Obstruction Assessment: Inspect the area around your Starlink setup for any obstructions that might hinder the signal. Heavy dirt, debris, or any coverings on the Starlink’s face could be affecting connectivity. Additional guidance can be found in the “How do I clean my Starlink?” section for cleaning tips.

4. Power Cycle: Reboot your Starlink and router by disconnecting and then reconnecting the AC cable from your wall outlet.

5. Third-Party Hardware Removal: Temporarily disconnect all third-party hardware and perform a speed test during off-peak hours using both the Starlink app and your router. The Starlink app offers several speed tests, aiding in identifying where the connection slowdown is occurring.

 – App to Internet: The standard ‘speedometer’ speed test measures the speed from your device to the internet, akin to services like Fast.com or Ookla speedtests.

 – App to Router: Located under the ‘Advanced’ section, this test gauges the WiFi connection speed to your Starlink router. If slow speeds persist during this test:

       *Ensure your device maintains strong signal strength and employs the 5Ghz                band. Refer to the ‘Network’ screen in the app for more client information.

       *Utilise the WiFi Range tool within the app to determine the optimal router                  placement. Alternatively, consider purchasing a mesh node from the Starlink             Shop to extend connectivity throughout your home.

       *Further optimise your environment by consulting “How can I improve my WiFi           connectivity?” This guide offers detailed suggestions such as positioning your           router upright in an open area, away from sources of interference.

– Router to Internet: Also accessible under the ‘Advanced’ section, this test measures the speed of your Starlink Internet connection.

(Variable Speeds During Peak Hours)

Peak hours, typically between 6pm and 11pm local time, correspond to periods when numerous Starlink users concurrently access the service. While efforts are made to optimise performance for all users, it’s possible to experience fluctuating or reduced speeds during these high-usage times.

If you’re subscribed to Starlink Mobile service, be aware that slower speeds may be encountered.

Ongoing Improvement Efforts

We are continually enhancing your Starlink experience by expanding the satellite constellation through additional launches. This expansion aims to connect more areas of the world to high-speed internet, underscoring our commitment to improving your Starlink service.